Frequently Asked Questions!

Do I need an account to place an order?

No, all you need is an email address to place and track orders.

How do I receive SMT email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage.

How do I place an order on your website?

Here’s how:

Choose a category or brand from the top navigation menu or search to explore a specific style or brand

Select your desired item and click Add To Cart. Once you've added all items, it's time to checkout

Enter your email address, your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.

Can I place an order over the phone?

Sure. Our personal advisors are happy to assist you with this, please call +971 4 423 8324

Can I cancel my SMT order or make changes to it?

Yes, you may be able to cancel some items before we prepare your order call us at +971 4 423 8324

You can't add items to an existing order, but you can place a new order for any additional pieces.

Why is SMT pricing different?

It's down to our unique business model. At SMT, you're shopping items from our luxury brands and partners worldwide.

Although we don’t have any control over price variation, we'll always offer you the best price available when you place your order.

Which currencies can I shop in?

SMT use the local currency, dirhams (AED).

When will my card be charged?

If you pay by debit card or PayPal, SMT will take payment when you place your order.

Which payment methods do you accept?

• Visa

• MasterCard

• PayPal

• Apple Pay

For your safety, security checks are taken on all payments made to us at the time of purchase.

Will my personal details stay safe?

Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to.

Are SMT items guaranteed authentic?

Our offering is expertly curated by the best luxury fashion brands and boutiques around the world and all our items are guaranteed authentic.

How will my order be packaged?

Your order will be carefully prepared in a protective SMT package. If the designer has provided any branded boxes, dust bags or cases, these will also be included.

Do your pre-owned items come in different conditions?

Yes, our pre-owned items come in the following conditions:

Unworn with tags: previously owned but never been used and in original condition. This item comes with its original tags.

Unworn: previously owned but never been used and in original condition. This item comes without its original tags.

Excellent: previously owned and worn, but like new or with almost no signs of use. This item is still in almost perfect condition with no defects.

Good: previously owned and worn with some signs of use. This item may have some fading (of material or plating), patina or scratches.

Do you offer Same Day delivery?

Yes, we offer a Same Day delivery service. Order before 11:00 in the morning to receive your delivery the same day, and after 11:00 for the next business day.

When will I receive my item and how can I track delivery?

Once your order is confirmed, we'll send it within 2 business days. Depending on your location, delivery can take 2-3 business days. We'll email you with the tracking information and an estimated delivery date when each item is sent.

Will I need to pay taxes and duties?

SMT ships to UAE on a Delivery Duties Paid (DDP) basis:

This means that all applicable taxes and duties are included in the final price when you place your order and there are no additional costs due upon delivery.